WHAT’S THE NEXT STEP AFTER COMPLETING MY PURCHASE?
After purchase, you will be assigned a coach who will reach out to you usually within 1 business day (you can select preferred coach during checkout). You will be asked to complete a detailed questionnaire that your coach will use to create a customized diet plan (as well as will be asked during initial training phases to submit a 3-5 day complete food log). You will also be asked to sign a waiver and submit startup photos (during checkout). You will receive your coaching intro email 1-3 days after receipt of your completed questionnaire, signed waiver, and photos, in which will then kickstart the custom nutrition and training programming experience.
HOW DO I COMMUNICATE WITH MY COACH?
You will be expected to check in with your coach at least twice per week by email (please note that your coach will do their best to proactively reach out to you, however they will always be available via email). Should you have any additional question or concern throughout the week, there are no limits on how often you can reach out to your coach by email.
All communication will be performed over email. (social media and text messaging is at the discretion and privacy preference of the coach). We can work with clients from across the United States, as well as internationally (including over 50 countries worldwide). Please note that phone consultations are provided with some, but not all coaching programs. Additional phone coaching can be provided at an extra cost (and are based solely on the availability of the coach).
WHICH CONSULTANT DO I SELECT?
Typically, selecting a specific coach is not necessary as your coach will be assigned for you based on your goals and training experience. Selecting a consultant on the coaching menu means you have spoken with that coach before about working together. We try to accommodate specific requests, but cannot guarantee the coach you pick will be available. Coaching selections are based on coaching availability, goals, and training experience.
WILL MY COACH HELP PLAN MY MEALS?
Most of our online coaching plans do provide specific meal planning designed by a Licensed Sports Nutritionist. With all plans we provide a list of acceptable foods, sample grocery lists, the approximate amounts to eat at each meal and the timing of meals based around your needs (calories, protein, fats, carbs). That said, we want to be clear all members of our team are fitness coaches and not all are sports nutritionist. You can take comfort in knowing that all our online fitness coaches do have experience providing nutrition counseling on the plan you will be provided.
WILL MY COACH OFFER PERSONAL COUNSELING?
Our online coaching and programming does not provide specialized psychological counseling, this is simply outside of our scope or practice. Are team is made of of Personal Trainers, Strength & Conditioning Coaches, and Sports Nutritionist. Our focus is on your physical performance and the fuel you used to reach your goals. All plans are diet/training plans for improving sports performance and/or altering body composition. We do however provide coaching in behavior and lifestyle modification within our scope as fitness professionals.
DO YOU OFFER REFUNDS?
Yes we provide a 30 day money back guarantee. We stand behind our programming and the services we provide. If you are not 100% satisfied with your plan or the coaching you may ask for a 100% refund.
WHAT IF I HAVE A SPECIFIC MEDICAL CONDITION?
Despite our coach’s incredible expertise (including advanced degrees in sports nutrition and exercise physiology), there are certain medical conditions that we CANNOT work with and will refer to a medical specialist in person for some clients. We would love to be able to help everybody that reaches out to us, but unfortunately we cannot and have to refer to your local medical provider in certain instances. If you have any questions about a specific medical condition please contact us for details. Our Sports Nutritionists and Fitness Coaches CANNOT work with anybody that has been diagnosed with an Eating Disorder at any point in their life.
WHAT IF I PLACED AN ORDER BUT DIDN’T RECEIVE A CONFIRMATION RIGHT AWAY?
Confirmation emails are sent out shortly after order is completed. Please be sure to check your Spam, Promotions, or Updates folder as sometimes our emails are sent there. If you still didn’t receive a confirmation email please contact us.